Edward Rose & Sons is an Equal Opportunity Employer (M/F/D/V).
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Edward Rose & Sons is currently looking to fill a Help Desk Technician position at our beautiful headquarters in Bloomfield Hills, MI. If you have the skills required for this position and enjoy working in a fast-paced environment, apply today!
The Help Desk Technician provides basic support and troubleshooting, such as password resets, printer configurations, problem resolution instructions, ticket routing, and escalation. Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Provides technical support on company supported applications and platforms. Advise the end user appropriate action(s) to resolve issues. Logs all IT issues in the tracking system. Works on IT projects as assigned by the Technology Operations Team Leader. The qualified candidate will complete tasks with a positive, customer-service oriented attitude.Main Job Tasks and Responsibilities:
Employees are required to be honest and trustworthy with a satisfactory background. A valid driver's license and reliable transportation will be required as this position will entail the operation of a personal and potentially a company vehicle.