Edward Rose & Sons is an Equal Opportunity Employer (M/F/D/V).
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The Help Desk Technician provides basic support and troubleshooting, such as password resets, printer configurations, problem resolution instructions, ticket routing, and escalation. The right candidate will gather and analyze information about customer issues and determine the best way to resolve and implement the solution. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Works on IT projects as assigned by the Technology Operations Team Leader. The qualified candidate will complete tasks with a positive, customer-service oriented attitude.Additional Job Tasks and Responsibilities:
Employees are required to be honest andtrustworthy with a satisfactory background. A valid driver's license andreliable transportation will be required as this position will entail the operation of a personal and potentially a company vehicle.