Edward Rose & Sons is an Equal Opportunity Employer (M/F/D/V).
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We are currently looking to fill an Enterprise Software Support Engineer position at our beautiful headquarters in Bloomfield Hills, MI. If you have the skills required for this position and enjoy working in a fast-paced environment, apply today!
The Enterprise Software Support Engineer provides support and troubleshooting for Yardi and related applications and platforms. Assists with research, design, development, and testing of enterprise applications and software programs. Additionally, the successful candidate will work on various IT projects as assigned by the Enterprise Software Support Team Leader and complete tasks in a timely manner with a positive, customer-service oriented attitude.
Additional Job Tasks and Responsibilities:
Provides day-to-day support of Yardi and related applications such as password resets, ticket routing and escalation.
Manages service requests, prioritizes, and routes client requests to other internal and external resources.
Follows-up on projects with clients and senior members of the Technology Team.
Perform special projects as assigned by the Enterprise Software Support Team Leader.
Stays current with Yardi and related applications, changes, and updates.
Researches questions using available information resources.
Designs, develops, and implements new enterprise software programs.
Collaborates with other teams on best practices in relation to use of enterprise software programs.
Works overtime when necessary.
Travels to remote sites to perform routine updates and maintenance when necessary (10 – 25%).
Shows initiative in finding solutions to common problems.
Strong analytics and research skills to help troubleshoot and develop solutions to issues.
Demonstrates proficient oral and written communication skills.
Ability to work independently as well as with a team.
Problem solving and analysis skills.
Displays enthusiasm to learn more about processes.
Uses attention to detail to achieve precise results.
Is adaptable and flexible when given new responsibilities.
Effectively plans and organizes tasks in order to priority.
Bachelor degree in Technology related field or at least five years of job equivalent experience in property management.
Strong working knowledge of Yardi and related applications (Voyager, LeasingPad CRM, and RentCafe)
Strong working knowledge of Microsoft Office applications (Outlook, Excel, PowerPoint, and SharePoint)
Strong working knowledge of SQL database, web development, and software support preferred.
Knowledge and experience of customer service practices.
Employees are required to be honest and trustworthy with a satisfactory background. A valid driver's license and reliable transportation will be required as this position entails the operation of a personal and potentially a company vehicle.