Edward Rose & Sons is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).
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Edward Rose & Sons is currently looking to fill a Yardi Software Support Specialist position at our beautiful headquarters in Bloomfield Hills, MI. If you have detailed Yardi experience, like to ask questions and learn how the technology works, and enjoy working in a fast-paced environment, apply today!The Yardi Software Support Specialist provides basic support and troubleshooting for enterprise applications (Yardi, LeasingPad, Revenue Management, SharePoint Online, etc.), including ticket routing and escalation. Additionally, the successful candidate will work on various IT projects as assigned by the Enterprise Software Support Team Leader and complete tasks in a timely manner with a positive, customer-service oriented attitude and a strong desire to learn.
Additional Job Tasks and Responsibilities:
Provides day-to-day support of Yardi and other Enterprise software applications.
Manages service requests, prioritizes, and routes client requests to other internal and external resources.
Follows-up on projects with clients and senior members of the Technology Team.
Collaborates with other teams on best practices in relation to use of enterprise software programs.
Perform special projects as assigned by the Enterprise Software Support Team Leader.
Stays current with Yardi software and related applications, changes, and updates.
Travels to remote sites to perform routine updates and maintenance when necessary (10 – 25%).
Shows initiative in finding solutions to common problems.
Strong analytics and research skills to help troubleshoot and develop solutions to issues.
Demonstrates excellent verbal and written communication skills.
Strong problem solving and analysis skills.
Displays enthusiasm to learn more about processes.
Uses attention to detail to achieve precise results.
Is adaptable and flexible when given new responsibilities.
Plans and organizes tasks in order of priority utilizing strong time management skills.
Can do attitude.
Bachelor’s degree in Information Technology related field preferred.
2+ years of job equivalent experience in property management preferred.
Understanding of enterprise applications (ERP, Yardi, CRM, BI, etc.).
Technology experience in SQL database, web development, and software support preferred.
Employees are required to be honest and trustworthy with a satisfactory background. A valid driver's license and reliable transportation will be required as this position entails the operation of a personal and potentially a company vehicle.